AFitBot App
For iOS and Android. AFitBot Vision comes preinstalled on Mate and Smith — no separate installation required.
Common Issues
AFitBot Vision
The app is not recognising my movement.
Place the phone so your whole body is visible from head to feet, about 2–3 m away. Improve lighting, avoid backlighting a window, and keep the camera lens clean.
See the calibration video above. Recognition quality drops with very loose clothing, multiple people in frame, or heavy occlusion.
Rep counts look wrong.
Counts depend on range of motion. Perform reps through a full, controlled range, and pause briefly at the top of the movement.
If a specific movement is consistently miscounted, send us the session ID from your history so we can review the model behaviour.
How do I export or delete my data?
Open your profile in AFitBot Vision and use Data & Privacy → Export or Delete. Deleting removes your training history and de-identified records from our systems in line with the privacy policy.
AFitBot Smith
The machine does not respond to voice commands.
Check that the microphone array is not covered, and confirm the device is online if you rely on cloud-assisted recognition. Offline commands remain available without a network.
Firmware update failed.
Keep the device powered and connected, then retry. Updates are signed and roll back automatically if verification fails — the previous version remains bootable.
If it fails twice in a row, submit a ticket with the device serial number and the error code shown on screen.
Can I roll back to an older version?
Firmware can — contact support with your model and serial number and we will provide the correct signed image for a manual reflash. App downgrades are not supported, because training data written by a newer version may not open in an older one.
AFitBot Mate
What should I watch for during first setup?
Mount the companion somewhere with a clear, open view and a stable surface, join Wi-Fi 6, and complete the first calibration. Calibration quality directly shapes the class and recognition experience that follows.
How do classes and my profile sync to the phone?
Sign in to AFitBot Vision with the same account — training records from the companion flow into the shared data layer automatically. You can also cast a class to the companion screen and the progress writes back in real time.
General
How fast will I get a reply?
Within one business day for most enquiries. Quote requests that need configuration may take a little longer.
Can I see the product in person?
Yes — demos are available in Shenzhen by appointment, and we can arrange a remote live demo for overseas enquiries.
Distributor partners also host demo units in selected territories.
Which markets do you ship to?
AFitBot products target North America, Europe and the Chinese mainland. Availability varies by product — ask us about your specific market.
Get In Touch
Contact Us
Reach the team by email or phone, any day of the year. Open a ticket when you need a tracked response.
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Online Ticket